Welcome to the Time-Tracker How-to Guide! This page is your step-by-step resource for using Solace’s automated time-tracking feature. It simplifies how you log your time, removes the guesswork about what counts as billable work, and guarantees that you’re fairly compensated for absolutely everything you do.

Published Date: December 19, 2024 \ Last Updated: December 29, 2024

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🕒 How Solace’s Time-Tracking Feature Makes Every Minute Count

When it comes to giving patients the support they deserve, Solace advocates handle every detail – big and small. So if you’re a Solace advocate, your work will always be valued, recognized, and most importantly, compensated.

And we mean all of your work. This includes behind-the-scenes or administrative tasks like taking notes and researching care options, and even the time you spend on hold with a provider or insurer.

This is where Solace’s automated time-tracking feature comes in. It simplifies how you log your time, removes the guesswork about what counts as billable work, and guarantees that you’re fairly compensated for absolutely everything you do.

⏱️ What counts as work? All of it.

At Solace, advocates wear many hats. Yes, you guide patients through the toughest parts of the healthcare system – but you also take care of time-consuming day-to-day tasks, like notetaking and gathering medical records.

The truth is, this “invisible” work—the stuff that happens outside of calls and appointments—lays the foundation for better patient experiences and improved healthcare outcomes. It all matters. And it’s all work.

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How the time-tracking feature works

Solace’s time-tracking feature introduces an easy clock-in, clock-out system that runs while you work. It’s easy, intuitive, and designed to let you focus on your tasks—not tracking the clock.

Here’s how it works:

1. Clock in automatically: Log into the platform, and time tracking begins immediately—no need to click anything.

   

2. Tracking automatically follows your focus: When you take an action related to a patient—starting a call, updating records, etc.—the system attributes your initial logged time to that patient.

   • Automated Patient Pivoting: As you switch between patients during your day, the tracker automatically pauses your timer for the previous patient and starts tracking time for the new one.
   • Manual Patient Selection: If needed, you can manually switch the timer to a different patient. Just open the timer modal in the title bar and select the patient you’re focusing on.
   • 🆕 Seamless Tab Switching: Love multitasking with multiple tabs open? The timer stays active even if one tab hasn’t been used for a while. It’s designed to track your time accurately, no matter how you work. And don’t worry—you’ll never log time for more than one patient at a time. The tracker updates instantly to reflect your current focus.

3. Manually Pause as Needed: Need a break? Hit pause, start the clock when you’re back, and tracking resumes seamlessly.

   

4. Easily Stop when you’re done: Select “Logout” to pause your timer immediately. If you decide to log back in that day, we’ll track your time once again. If you don’t, we’ll send you a task the following day to finalize your timesheet.

   

5. Finalize your Timesheet: Finalize your timesheet for the entire day by simply opening the Timer feature. Select "End My Day", then review, adjust, and add notes to your timesheet before submitting it. This step ensures your timesheet is accurate and ready for payroll, giving you peace of mind as you prepare for payday.

   

   • At the end of the day, if you haven’t manually finalized all or any of your timesheet, the system gathers your tracked time and creates a task for you to complete the next day to ensure all your time is accounted for.

   Timers will automatically reset at 12 AM PST each day, and pending timesheets from the previous day will be saved as drafts.

   

It’s that simple.

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🕐 No more guesswork

With the time-tracking feature, you’ll never need to wonder what counts as work or risk leaving tasks off the clock. Everything you do, from patient calls to logistical tasks, deserves to be counted and fairly rewarded.

So if you’re not sure whether to track something, here’s our advice: When in doubt, just focus on serving your patients – every task counts – and let the clock keep running.

⏳ You did the work—don’t hesitate to track it!

We know some advocates worry that tracking too much could somehow land them in hot water—but that’s simply not the case. First of all, you really did the work! And second, Solace takes on the legal responsibility for fairness and accuracy, not its advocates.

If you’re doing the work, let Solace track it. We have your back—always.

🕔 Your time matters